Hillesden House Inspection Reports

Care services inspection

Inspection is the main way in which CSCI assesses the quality of the service provided to people. It is also the main tool that we use to raise standards in care services, to at least the level of the National Minimum Standards set by the Department of Health.

After each CSCI inspection visit a report is written by the inspector detailing how well a service meets the National Minimum Standards.  The service provider then has 28 days to give us their comments, and then the report is published on our website (with the exception of Children's Home and Adult Placement reports).

Announced and unannounced inspections
'Announced' inspections are where the service knows the inspector is coming, and they are able to prepare. During an announced inspection, all of the relevant National Minimum Standards should be reviewed.
'Unannounced' inspections are where the service doesn't know the inspector is coming. Reports are also produced following complaints investigations. Unannounced/complaints investigation inspection reports may not review all of the National Minimum Standards, as inspectors may wish to focus on specific areas of the service.

4-point scale
The following 4-point scale is used to indicate the extent to which standards have or have not been met:

4 - Standard Exceeded  (Commendable)
3 - Standard Met   (No Shortfalls)
2 - Standard Almost Met  (Minor Shortfalls)
1 - Standard Not Met (Major Shortfalls)
Zero '0' or 'N/A' denotes that the standard was not assessed/was not applicable on this occasion.